⚡AgentSkills
🏛️ Public Sector & GovTech · Digital Services

Audit a government service against digital standards

User-journey completeness, accessibility, plain language, and assisted-digital pathways.

intermediate~40 minCivic TechnologistsProgram ManagersPolicy Analysts

Steps

  1. 1Walk the FULL journey including offline steps users still face
  2. 2Test with assistive tech; WCAG is the floor, not the target
  3. 3Rewrite key screens at plain-language grade; measure readability
  4. 4Verify assisted-digital route exists and staff can actually help
  5. 5Map every data field collected to a statutory need — delete the rest
  6. 6Publish performance data openly per service standard norms

Common Pitfalls

  • ▲Online forms that print PDFs requiring mail-in anyway
  • ▲'Digital-first' excluding residents without devices or IDs

Commands

Install with skills CLI
$ npx skills add aniruddhaadak80/skills --skill digital-services-service-standard-audit
Install globally
$ npx skills add aniruddhaadak80/skills --skill digital-services-service-standard-audit -g

Tags

#govtech#service-design#accessibility#public-sector#digital-services

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