🗺️ Sales & Customer Success · Journey Playbooks

Playbook: Install a retention engine

Health signals firing interventions months before renewal dates.

journey~65 minAccount ExecutivesCustomer Success ManagersSales Engineers

Journey Steps

1Step 1 — Build a churn-risk signal system: start with "Interview churned customers; extract 5 leading behavioral signals"
2Step 2 — Run business reviews that expand accounts: start with "Open with THEIR goals restated; measure everything against them"
3How it fits together: Signals need playbooks need owners. All three or nothing fires.

Commands

Install all referenced skills

$ npx skills add aniruddhaadak80/skills --skill retention-expansion-churn-risk-signal-system && npx skills add aniruddhaadak80/skills --skill retention-expansion-qbr-that-expands

Tags

#playbook#journey#sales-success

Install this skill

$ npx skills add aniruddhaadak80/skills --skill playbook-sales-success-retention-engine -a opencode

SKILL.md

# Playbook: Install a retention engine

> Health signals firing interventions months before renewal dates.

## When to Use This Skill

Health signals firing interventions months before renewal dates.

## Steps

1. Step 1 — Build a churn-risk signal system: start with "Interview churned customers; extract 5 leading behavioral signals"
2. Step 2 — Run business reviews that expand accounts: start with "Open with THEIR goals restated; measure everything against them"
3. How it fits together: Signals need playbooks need owners. All three or nothing fires.

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