⚡AgentSkills
🧠 UX Research & Design · Design Practice

Map journeys across service touchpoints

Current-state journey maps exposing emotional lows and operational handoff failures.

intermediate~40 minUX ResearchersProduct DesignersDesign Leads

Steps

  1. 1Pick ONE persona + scenario with real data behind it
  2. 2Lay stages by user language, not internal process names
  3. 3Per stage: actions, thoughts, emotions curve, backend actors
  4. 4Mark handoffs between teams — pain concentrates there
  5. 5Quantify lows with support tickets/interviews evidence
  6. 6Prioritize fixes at emotion valleys × business impact

Common Pitfalls

  • ▲Idealized future-state maps pretending current pain away
  • ▲Maps as wall art never revisited

Commands

Install with skills CLI
$ npx skills add aniruddhaadak80/skills --skill design-practice-journey-mapping-service
Install globally
$ npx skills add aniruddhaadak80/skills --skill design-practice-journey-mapping-service -g

Tags

#journey-mapping#service-design#ux-research#design-practice

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