📋 Product Management · Discovery & Research

Interview customers without leading them

Past-behavior questions, silence discipline, and synthesis habits that surface real problems.

foundation~30 minProduct ManagersProduct OwnersFounders

Steps

1Recruit for recent relevant experience ('last time you…'), not demographics
2Ask about past behavior and specific episodes; avoid hypotheticals
3Follow the 'why' chain five deep past stated solutions
4Embrace silence after answers; people fill it with truth
5Take verbatim quotes; paraphrase kills signal
6Synthesize within 24h: patterns, surprises, verbatims, next questions

Common Pitfalls

▲Pitching your idea mid-interview for validation
▲Ten interviews all confirming the loudest customer

Commands

Install with skills CLI

$ npx skills add aniruddhaadak80/skills --skill discovery-customer-interviews

Install globally

$ npx skills add aniruddhaadak80/skills --skill discovery-customer-interviews -g

Tags

#discovery#user-research#interviews#product-management

Install this skill

$ npx skills add aniruddhaadak80/skills --skill discovery-customer-interviews -a opencode

SKILL.md

# Interview customers without leading them

> Past-behavior questions, silence discipline, and synthesis habits that surface real problems.

## When to Use This Skill

Past-behavior questions, silence discipline, and synthesis habits that surface real problems.

## Steps

1. Recruit for recent relevant experience ('last time you…'), not demographics
2. Ask about past behavior and specific episodes; avoid hypotheticals
3. Follow the 'why' chain five deep past stated solutions
4. Embrace silence after answers; people fill it with truth
5. Take verbatim quotes; paraphrase kills signal
6. Synthesize within 24h: patterns, surprises, verbatims, next questions

## Common Pitfalls

- Pitching your idea mid-interview for validation
- Ten interviews all confirming the loudest customer

View source on GitHub ↗

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